Refund and  Return Policy at Glimpel

At Glimpel, we prioritize customer satisfaction above all else. We recognize the uncertainties associated with online shopping and strive to offer a straightforward and easily understandable return and refund policy.

30-day Return Policy:

You have the flexibility to return any product within 30 days of purchase, provided it remains intact, unused, and retains all tags.

We accept returns under the following circumstances:

1. The product does not match its description or image on our website.
2. The product exhibits manufacturing defects.
3. The product sustains damage during the shipping process.
4. The customer is dissatisfied with the product (please note that return shipping fees apply).

Refund Process:

Upon receiving the returned product, we conduct a thorough quality inspection.

If the product meets our return criteria, we initiate a refund within 5-7 business days.

The refunded amount will be credited back to the original method of payment, whether it's a bank account or credit card.

How to Initiate a Return:

To initiate a return, kindly reach out to our customer service team via email at support@glimpel.shop.

Our team will provide you with detailed instructions on the product return process.

Special Cases:

Products with Manufacturing Defects:

If you receive a product with manufacturing defects, please provide photographic or video evidence.

We will issue you a complimentary shipping code to facilitate the return process.

Upon receiving the returned product, we conduct an inspection and process your refund within 5-7 business days.

Products Damaged During Shipping:

If you receive a product damaged during shipping, promptly photograph the package and the damaged product.

We will collaborate with the shipping company to resolve the issue and dispatch a replacement product to you.

We Are Here to Support You:

For any inquiries regarding our return and refund policy, please don't hesitate to contact our customer service team via email at support@glimpel.shop.

We are dedicated to providing unwavering support to ensure your shopping experience at Glimpel is nothing short of satisfying.

Thank you for your trust and choosing Glimpel!